Wedding Dress Online Ordering Terms & Conditions

Please read these terms carefully before you place an order with us, as these terms will form a part of our legally binding contract. These terms
What these terms cover. These are the terms and conditions on which we “Mojgan Couture London “ supply products to you “the Customer”.

Our contract with you
How we will accept your order: our acceptance of your order will take place when you have paid full amount.
At this point a legally binding contract will come into existence between you and us.
If we discover that items ordered are not available due to discontinuation, unavailability, or any other reason that would make it impossible for us to fulfil your order, then you will be entitled to your money back, we will not be held liable for breach of contract, or compensation.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Deposits are non-refundable. The deposit cannot be transferred to another person or item. This does not affect your statutory rights.

Cancellations
After your order has been accepted by us and full payment transferred we do not accept cancellations of your order for whatever reason and any monies paid will not be refunded. Your payment is not refundable.
Please make sure any goods purchased are suitable for your requirements as we will be unable to refund or replace such articles that are returned as unsuitable.
We strongly recommend insurance is taken out for such unforeseen circumstances.

Product descriptions and measurements
Making sure measurements are accurate. Once measurements and sizing have been taken for your order, we will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing (for example due to pregnancy). If your measurements and sizing change it will be your responsibility to notify us, in which case we will confirm if we are able to make further alterations prior to delivery and what the estimated additional costs will be.

If the bride is not happy with the sizing they must inform us at the time of order. We will not be responsible for any sizing discrepancies after this time. If a bride defer being measured to a later date, it will be the customer’s responsibility to ensure that such measurements are taken in good time for the products to be ordered and delivered in time.

Alterations
No alterations are included in the price, and these will therefore be at an additional cost.

Undergarments
We will not be responsible for any issue relating to unsuitable underwear being worn which may affect the structure of the dress, or shoes that may damage or affect the length of the dress.

Products may vary slightly from their pictures
The images of the products in any promotional materials are for illustrative purposes only. Although we have made every effort to display the colours accurately online, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. In respect to samples, these are provided as a guide and we cannot guarantee they will accurately reflect the colour of the product. Products may therefore vary from images or samples. Please note that colours can appear different depending on the lighting conditions, if not sure please order sample of fabrics sent to you prior order.

Guidance
Where we provide guidance in the choice of design, size, colour and measurements we do so without any liability. All dresses, unless stated otherwise, are ceremonial dresses only and are to be used for ceremonial purposes only. We will not be held liable for claims for loss or damage to garments that may occur after the marriage ceremony. Any claims for loss, damage. will be forensically investigated at our expense.

Providing the product
During the order process, we will let you know an estimated time frame of when we will provide the products to you. Please be aware unless a fixed date for delivery has been agreed in writing, we will provide you with an estimated delivery date, taking account of the complexities of any alterations to be made to the product and the location the product is being sourced from. We will make every attempt to work within this delivery date, though we will keep you notified of any delays. By way of guidance only,
If an order is placed late the item may not arrive until a few days before the wedding.
We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay in that we cannot fulfil the contract by the date of your wedding, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Price and payments
You own the products once we have received payment in full.

If there is a problem with the product
How to tell us about problems.
If you have any questions or complaints about the product, please contact us. You can message us via email [email protected]

Reporting fault claims
We hope your product is as expected and without fault. Please contact us as soon as a fault is noticed. We will deal with the matter as soon as possible and in accordance with your legal rights.

Third-party services
We shall not be responsible for any services provided by a third party, whether or not such third party was recommended by us.

Other important terms
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law under UK jurisdiction.
Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to RetailADR via their website at www.retailadr.org.uk. RetailADR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.

How we may use your personal information
By going ahead with the purchase you agree for Mojgan Couture London to use my personal information so that they can contact me concerning my wedding and that they can share it with the designer of the dress.

Duty and taxes
You are responsible for paying all import duties and taxes once the order has arrived in your country.

Mojgan Couture London is the trading name of London Couture Ltd a UK-based Private Limited Company
Registered business address:
18-20 Parkstone Road
Poole
BH15 2PG

TO COMPLETE THE PURCHASE OF YOUR WEDDING DRESS:

Once you have made payment, please download the agreement here and sign below, then return to Mojgan Couture London either by post or email [email protected]. Only when we have received the signed agreement can we complete your order.

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I hereby agree to the above agreement:
Name: __________________________
Signed: _________________________
Date: ___________________________